Andrus Plumbing Heating & Air

Survey

Thank you for taking the time to complete our survey. This information will help us better serve you and your needs, create best practices and become a better service provider in our community.

You may choose to give us your name and information or remain antonymous.

Plumbing Services
Was this your first service call with us?	Yes Not sure No Not Applicable
Was this an emergency call (outside of regular business hours)?	Yes Not sure/Don't remember No Not Applicable
If so, was your response time within 2-3 hours or less?	Yes Not sure/Don't remember No (please explain below) Not Applicable
Was your service technician knowledgeable and helpful?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Rate your Plumbing service experience with Andrus:	Good/Great - I would certainly call again Okay/Fair (Please explain below) Poor - I wan dissatisfied (Please explain below) Not Applicable
Heating Services
Was this your first service call with us?	Yes Not sure No Not Applicable
Was your service technician knowledgeable and helpful?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Rate your Heating service experience with Andrus:	Good/Great - I would certainly call again Okay/Fair (Please explain below) Poor - I wan dissatisfied (Please explain below) Not Applicable
Air Conditioning Services
Was this your first service call with us?	Yes Not sure No Not Applicable
Was your service technician knowledgeable and helpful?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Rate your AC service experience with Andrus:	Good/Great - I would certainly call again Okay/Fair (Please explain below) Poor - I wan dissatisfied (Please explain below) Not Applicable
General
Was your customer care provider courteous and helpful?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Was your appointment scheduled within your desired timeframe?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Did your service technician arrive on time?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Was your service technician courteous and helpful?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Was the service technician's appearance clean and well groomed?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Did your service technician clean the area serviced?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Was your service repaired properly the first time?	Yes Somewhat/Mostly No (please explain below) Not Applicable
If not, was our guarantee honored?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Was your issue resolved in a reasonable amount of time?	Yes Somewhat/Mostly No (please explain below) Not Applicable
Would your refer us to your family and friends?	Yes - Most definitely Maybe/Not sure (Please explain below) No (Please explain below) Not Applicable
Rate your overall experience?	1 (Poor) 2 (Below average) 3 (Average) 4 (Above average) 5 (Excellent)

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Message (Please explain any issues or challenges that we may help resolve for the future):
Note: before you press "Send" please review your responses and N/A is not selected for all - Thanks	Thanks for you input from the team at Andrus.

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